Communication skills that work £29.50

It’s not just what you say – but how you say it. This course will help you to develop effective oral and written communication skills and you’ll explore the importance of good communication in the workplace.

How we communicate with others can have a great impact on our effectiveness in the workplace.

How Communication skills gets results
As you work through the study sessions, you'll learn some tried and tested approaches to communicating effectively with both your colleagues and your customers.

When you complete your course you can download a Workskills 21 Certificate of Completion – a great addition to your qualifications and your CV!

The four study sessions are:

	Session 1: You talking to me? Session 2: Get the right balance Session 3: The write stuff Session 4: Communicating with customers to create WOW!

	What do learners say? “This course has given me the confidence to consider changing my current position after 11 years.”

How can this course impact on key business results?
Research* has put losses through lack of basic skills as high as £10bn a year. It states that a typical business with 50 employees loses £165,000 a year through lack of basic skills. Improving basic communication skills builds staff confidence, enhances quality and improves relationships all leading to better business results.

Sneak preview
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* Research from Ernst and Young, source: Skills: transforming business, IoD and the Learning and Skills Council, December 2004.

£29.50