Know your products and services £29.50

What exactly is it that your company does? This knowledge is the key to your success – so make sure you’ve got it! As you work through this course, you will explore your organisation’s products and services as well as learning how to respond effectively to customer enquiries.

A key factor in your career success is how well you know your products and services. In this course, you’ll consider the kind of products and services your customers are looking for and learn how to give customers a positive view of your organisation.

How Know your products and services gets results
Practical approaches to developing product knowledge, providing good customer care and creating lifetime value with satisfied customers.

When you complete your course you can download a Workskills 21 Certificate of Completion – a great addition to your qualifications and your CV!

The three study sessions are:

	Session 1: Developing your knowledge Session 2: Keep the customer satisfied Session 3: “Good morning, how can I help you?”

	What do learners say? “A useful summary of some important issues.”

How can this course impact on key business results?
Enables new and existing staff appreciate the importance of good product knowledge and service in creating sales and customer satisfaction. The buck stops with them!

Sneak preview
Click here to view a screenshot and get a feel for this course.

£29.50